Questions, answered directly.
Ordering & payment
Am I charged when I place an order?
No. Submitting an order creates a purchase request. No card details are collected anywhere on this site. Your confirmation page then shows your total and how to pay it by Venmo, Zelle, or Cash App.
Why can I not pay by card?
Card processors (Stripe, Square, PayPal and Shopify Payments among them) prohibit research chemicals in their acceptable-use policies. A vendor in this category taking card payments is either misrepresenting what they sell or is about to lose their processing, which is how customer funds get stranded. We settle up directly instead: Venmo, Zelle, or Cash App.
Do you ship?
Yes, we ship nationwide via USPS. Enter your address at checkout and you will see live USPS Ground Advantage and Priority Mail rates. Once your order is confirmed and paid, it ships with tracking. Certificates of analysis are posted on each product page as lots are tested.
Do you ship outside the United States?
No. We ship only to addresses in the 50 United States and Washington, DC. We do not ship internationally, to US territories, or to APO, FPO, or DPO addresses.
How old do I need to be to order?
You must be 21 or older. You confirm your age when you enter the site and again at checkout, and that confirmation is recorded with your order.
How long until I hear back?
As soon as you submit, your confirmation page and an automatic email show your total and how to pay it. We reply to any question within one business day, and your order ships once your payment is matched.
Do you provide certificates of analysis?
Yes. Where a certificate is on file it is linked directly from the product page. If you need documentation for a specific lot that is not published yet, contact us with the compound and lot number and we will send what we have.
Can you advise on dosing, protocols, or benefits?
No. Everything we sell is supplied for laboratory research use only and is not for human or veterinary consumption. We cannot provide dosing guidance, protocols, or medical advice, and we cannot answer questions framed that way.
What is your return policy?
Because these are research materials, we cannot accept returns once an order has shipped. If a product does not match its stated specification, contact us immediately and we will replace it or refund it.
Do I need an account to order?
No. You can check out as a guest. If you would like to see your order history or reorder quickly, use the account page. It signs you in with an emailed link, so there is no password to manage.
